Shipping policy

Shipping Policy

Welcome to Olivia Picks 💖
We’re committed to delivering your beauty favorites safely and as quickly as possible. Please read our shipping policy below for complete details regarding order processing, shipping timelines, and delivery expectations.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

During high-demand periods, launches, sales, or festive seasons, processing times may be slightly extended.

Shipping Time

Estimated delivery timelines:

  • India: 4–10 business days
  • International Orders: 7–18 business days (if applicable)

Delivery times may vary depending on:

  • Your location
  • Courier partner availability
  • Weather or external logistical delays
  • High order volumes

Shipping Charges

  • We may offer Free Shipping on selected orders, promotions, or minimum cart values.
  • Shipping fees (if applicable) will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.

Please allow up to 24–48 hours for tracking updates to appear after dispatch.

Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur
  • Re-shipping charges may apply
  • Orders returned due to failed delivery attempts may not qualify for free reshipping

Delayed or Lost Packages

While we work with trusted courier partners, occasional delays may happen that are outside our control.

If your order is significantly delayed or appears lost, please contact us and we’ll do our best to assist you.

Damaged Packages

If your order arrives visibly damaged:

  1. Take clear photos/videos immediately upon delivery
  2. Contact us within 48 hours of receiving the package
  3. Include your order number and supporting images

We will review the issue and provide an appropriate resolution.

International Customs & Duties

For international shipments, customers may be responsible for:

  • Customs duties
  • Import taxes
  • Local handling fees

These charges are determined by your country’s customs authority and are not controlled by Olivia Picks.

Contact Us

For any shipping-related questions or support, please contact us at:

Email: theindiatradecompany@gmail.com
Business Hours: Monday – Saturday | 10 AM – 7 PM IST

Thank you for shopping with Olivia Picks ✨